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Dorothy Perkins asserts elaborate returns and refunds plan in occasions wherever customers' arrangement isn't adequately satisfied. As stated by the corporation's refunds and returns coverage, the stipulations of their policy are all wholly built to be certain that clients are suitably served and fulfilled with these services and products ordered in the business e-commerce system. Additionally, it covers cases where clients modify their intellect at the post-purchase period of time.
The whole procedure for initiating a refund along with product return starts with the purchaser calling the business asking the exact same. Once telling, the business demands the client to send the item back into your company's offices over sixty days of reception. The consumer, nevertheless, is ordinarily held accountable for practically any return and delivery prices incurred.
Dorothy Perkins is a part of Arcadia group and retails women’s fashion clothes. It is based in United Kingdom but is a multinational retailer. Dorothy Perkins sells its own as well as other branded fashion accessories, particularly women’s fashion wear.
Dorothy Perkins is a fashion, textile and clothing industry and stands among the biggest retailers of UK with 230 stand-alone stores and 125 international outlets. They have been experiencing to inspire women for over 100 years and it is recorded that they sell a product in any part of the world every 2 seconds. Its head quarters are situated in London, UK.
Dorothy Perkins is for women of all ages and sizes. It also includes an extensive variety of shoes, bags and accessories etc. as well as daily (online) and weekly (in-stores) updates which provides customers with something new to discover regularly.
Customers from all around the world, particularly from 22 countries can contact and order clothes from Dorothy Perkins on the website www.dorothyperkins.com.
Vision statement:
“Fashion is not just what we know, it’s what we love. With signature prints, seasonal must-haves, wardrobe essentials and pieces for every occasion, our collections are exciting, feminine, versatile and affordable.”
Dorothy Perkins was founded in 1909 under the name “Ladies Hosiery and Underwear Limited”. In 1939, the trading name was changed to Dorothy Perkins, which was suggested by the wife of Director, inspired by the newly British rambling rose.
Dorothy Perkins started from the ladies-hosiery and now it is serving women in all kinds of fashion wear in all sizes. It has now one of the biggest brands of women clothing and fashion in UK. Since its beginning, it has come to serve 22 countries around the world. A brief timeline of Dorothy Perkins is given below:
1909: The Foundation of Dorothy Perkins was laid under the name “Ladies Hosiery and Underwear limited” which served women of all ages.
1919: Dorothy Perkins opened 12 shops in its first decade, which is quite impressing progress. The blouses worth five-shilling (25 pence) and a variety of knitwear were introduced. This was the foundation of Dorothy Perkins value for money proposition.
1920: The “Jazz age” or roaring twenties began from 1920 which was the period of carefree hedonism, freedom, wealth and exuberance.
1930: As the Hollywood arrived, Dorothy Perkins tried to emulate the Hollywood icons including Mae West and their hourglass figure. The dresses became more elegant, streamlined and reach the floor.
1939: The name “Dorothy Perkins” was adopted which was suggested by the wife of director, inspired by the British rambling rose. At the onset of 2nd World War, Dorothy Perkins was the trader from 75 shops.
1950: The “teenager” dresses became hugely popular, such as jeans, prints, ponytails and polka dots. In 50s, twirly skirts became the most popular thing to dance in the “Rock n roll” which was a new music of that time.
1966: This was the time when most of the high streets of British had a Dorothy Perkins who opened its 250th shop. Cash registers also entered the stores to keep records.
1969: Dorothy Perkins began its 6-years relationship with Biba which is a famous clothing company. Dorothy Perkins bought a controlling stake in it and started to sell Biba make-up from its own stores. Dorothy Perkins funded the opening of an iconic store “Big Biba” in the Kensington High street, completely providing its own roof gardens and flamingos.
1977: Dorothy Perkins opened its first store in the Oxford street which was the most famous shopping street of London. Having 7500 ft area, this was the largest Dorothy Perkins store.
1979: Burton Group bought Dorothy Perkins.
1980: As the princess Diana Mania became an international fashion icon, big hair and new romantics take off.
1987: Nightwear range and the “Secrets” lingerie were introduced in Dorothy Perkins.
1998: Dorothy Perkins launched its Account card.
1993: Dorothy Perkins introduced the “Maternity” range in its selected stores. This range offered comfortable, affordable and fashionable maternity clothing to expectant mothers. The size range varied between 8-20.
1994: Dorothy Perkins was among the first companies which used the power of celebrity to give a “face” to their brand. Dorothy Perkins chose Helena Christensen and the campaign strapline was “where you can afford to look good” at that time.
1997: Helena Christensen was joined by Yasmin Le Bon as another “face” of Dorothy Perkins.
1998: The Burton Group Plc. Changed into Arcadia Group and Dorothy Perkins Became a part of family as Burton, Principles, Evans, Hawkshead, Racing green, Topman and Topshop. The selected stores were introduced the “petite” range. Offering 5ft and 3inches women and under a collection to flatter and fit them.
1999: Dorothy Perkins launched an online shopping facility at www.dorothyperkins.com to provide customers with ease of shopping at any time and any day.
2001: Dorothy Perkins launched tall range in selected stores for women of height 5ft and 8inches. This range was made from specially selected pieces for taller women as well as core trends of Dorothy Perkins were adapted.
2002: The owner of Bhs, Philip Green purchased Arcadia group.
2003: Dorothy Perkins flagship store opened in London. It had area of 15000 ft.
2005: Dorothy Perkins launched its first advertisement on Television
2006: Dorothy Perkins sold pink wristbands for the Breast Cancer Care and raised over £1 million, and more than £3 million during a 10-years partnership.
2007: The help of a TV personality Gok Wan was enlisted through emails, in-store radio and website to offer style advice.
2012: “Kardashian Kollection” range was brought to UK by teaming up with sisters Kim Kardashian, Khloe and Kourtney.
2014: Dorothy Perkins expended internationally and opened 125 outlets in different countries including Turkey, Singapore, Spain, Gibraltar and Cyprus.
2016: DP curve collection was launched by Dorothy Perkins in sizes 18-28. This range was specially designed to fit a curvier figure.
Today: Now, Dorothy Perkins has about 400 stores in UK and a worldwide presence. The customers can keep up with the latest news and ideas on Dorothy Perkins website, blogs, Facebook, Twitter, Instagram and Youtube.
Clothing: Blouses, Shirts, Denim, Dresses, Jackets & coats, Jeans, Knitwear, Matching sets & co-ords, Nightwear and loungewear, Playsuits and jumpsuits, Shorts, Skirts, Swimwear and beachwear, Top and T-shirts, Trousers and leggings, Tunics, Maternity clothing, Petite clothing, Plus size clothing, Tall clothing, Going out and partywear, Occasion-wear, Workwear, Activewear, Wedding wear, Gifts for women
Dresses: Bodycon dresses, Lace dresses, Maxi dresses, Midi dresses, Pencil dresses, Shift dresses, Shirt dresses, Skater dresses, Swing dresses, Maternity dresses, Petite dresses, Plus size dresses, Tall dresses, Bridesmaid dresses, Dresses for weddings, Going out and party dresses, Occasion dresses, Workwear dresses
Shoes: Boots, Flats, Heels, Sandals, Trainers, Wedges, Wide fit shoes
Accessories: Bags and purses, Belts, Candles and fragrances, Hair accessories, Hats and headbands, Jewelry, Scarves, Socks, Sunglasses, Tights
Men's wear: Accessories, Blazers, Coats and jackets, Hoodies and sweatshirts, Jeans, Jumpers and knitwear, Polo shirts, Shirts, Shorts and swims, Suits, T-shirts and vests, Trousers, Underwear and socks
Inspire me: Shop workwear, The eco collection, Everyday opulence, New neutrals, The autumn edit, Bohemian rose, Trend spotting, That's so 70s, Heritage redefined, Denim designed, Style stories, The workwear edit
- Placing an order: Any customer willing to place an order must read the terms and conditions carefully begore placing an order because once the order has been placed, Dorothy Perkins will be unable to make any changes. The order will not be accepted until the shipment takes place and you are charged. Once the order has been accepted, the customer will get an acknowledge email. Dorothy Perkins will not be responsible if any third party gets access to the information a customer provides while placing an order, despite, Dorothy Perkins takes reasonable care of the goods ordered as far as it is within their power. Order will be accepted only if the goods are available in the stock.
- Delivery times and costs: Standard shipping time is 11 working days when order is placed before noon and the cost of delivery is $10, while for faster delivery, the shipping time is 4 working days if order is placed before noon and delivery charges for this order will be $30. Saturday, Sunday and UK bank holidays are not considered working days. The estimated delivery time will be displayed at the checkout. The courier will attempt to deliver the goods three times or leave it to the neighborhood.
- Payment options: Dorothy Perkins accepts American Express, Maestro, PayPal, Mastercard and Visa. If paid on credit card, the customer will be charged when the ordered goods have been shipped; an email will be provided to confirm the shipment. If paid via PayPal account, the customer will be charged once the order has been accepted. Dorothy Perkins can change prices without notice. These prices are exclusive of delivery charges and sales tax, if applicable.
Return and refund policies: Any product can be refunded if returned within 14 days in a saleable condition. Pierced jewelry, removed hygiene seal and used cosmetic products will not be refunded. Barcodes must also be intact in case of refund. Returns must only be carried out through post with a valid return authorization number.
- Product information: The colors of the products a customer sees depends on his monitor’s display. All measurements and sizes are approximate. Customer may refer to the size guide for any clarification. If in any case, any product characteristics are mis-published on the website, Dorothy Perkins reserves the right to refuse the orders
If paid via PayPal account, transactions are charged at the time of order placement, when confirm and pay option is clicked. If for any reason, Dorothy Perkins is unable to ship the goods, the value of those items will be refunded.
The non-acceptance of any order may be due to unavailability from stock, Dorothy Perkins is unable to detect whether the payment is authorized or not, an error identified for the product information or if Dorothy Perkins suspects any fraud.